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TAO Solutions TAPI2FMP Plugin
Article number: 36244
Listed in category: Software / Cross Media Design > TAO Solutions TAPI2FMP Plugin from brakensiek.de
TAO Solutions TAPI2FMP plugin

The Computer Telephony Integration (CTI) makes it possible to control the phone functions from a PC. The plugin TAPI2FMP also brings into play FileMaker Pro. The software takes advantage of the TAO SOLUTIONS TAPI standard advantage and connects the phone to the database. Phone, PC and FileMaker Pro thus form a perfect team.

TAPI2FMP - Interface between telephone and FileMaker
Expand the capabilities of FileMaker Pro through the use of TAPI2FMP! The plugin connects your database with the telephone and the telephone system. With TAPI2FMP can control all functions of the phone from the FileMaker database out. Construction, acceptance or end calls easily and conveniently carried by a mouse click.

Improved customer service with TAPI2FMP

Primarily provides a competitive advantage TAPI2FMP dar. because the software helps you to optimize the telephone customer service. When a call is forwarded TAPI2FMP the resulting data (eg date, time, number) automatically in FileMaker Pro. In a split second, you receive all relevant information to the caller.

Thanks TAPI2FMP phone and PC in the office are no longer together, but form a perfect team. Especially for use in call centers TAPI2FMP is the ideal solution. During a call with the customer, you can send faxes or e-mail, schedule appointments, write memos and much more.

How does TAPI2FMP?
Thanks TAPI2FMP (pronounced "TAPI to File Maker"), you can control directly from your PC and phone use during a call, all the possibilities that offers FileMaker. For example, you can obtain information about the caller from the database or record meeting notes in the database.

Incoming calls
TAPI2FMP senses when a call signal is received on your phone, and triggers the stored scripts. Using external commands can, for example, the data query of the interlocutor in FileMaker or create a phone message. So you can see all information about the caller directly to the screen. If you are programming recordable as a phone log, you can follow at any time, who, when talking to whom.

Outgoing calls
TAPI2FMP recorded the call duration and determines the status of the phone connection. It recognizes, for example, if the line is busy or the called number is not available, and provides this information to FileMaker. This allows the automated processing of telephone lists.

Acquisition of talk time
TAPI2FMP sent to FileMaker Pro, when a call has been accepted and completed. Also passes the plug-date and telephone number of the caller to FileMaker Pro.

Phone Control
TAPI2FMP allows telephone calls to complete control over the PC dialing, answer, hang up click. This gives the user a TAPI2FMP control tool on the screen available.

A variety of options
Take advantage of the opportunities that arise through CTI (Computer Telephony Integration) for your business!
TAPI2FMP builds on this technology and goes one step further by linking the phone system not only with the PC but directly with the FileMaker database. For your database results in new ways. The following applications are possible:
"Information Hotline
"Telephone orders and order processing
»Reservation Service
"Direct Marketing
"Telephone Banking
»Market research
"Active traders and customer care
"Emergency Service
»Phone Support
»Customer Service
»After-sales management

The functions of TAPI2FMP at a glance
Calls can be completely controlled via the PC dialing, answer, hang up, etc. This amount of data transmitted automatically TAPI2FMP to FileMaker Pro. In addition, the plugin respond by calling any script FileMaker functions. A selection of the features of TAPI2FMP:

»Script to call ringing, connecting, disconnecting and dialing
"Calling script in FileMaker files that reside locally on the hard disk
"Calling script in FileMaker files that are hosted by Pro FileMaker-Server/FileMaker
»Full support of inbound and outbound
"Selection by mouse or computer keyboard with the help of tools or telephone direct dialing a number from FileMaker
"Transfer of phone numbers from other applications, eg Internet Explorer, and direct dialing of selected numbers using a code
"Distinction between the phone status (single or outgoing call, dial manually, script-driven, busy, free, connect, disconnect)
"EAC (incoming or outgoing)
"Definition of a pause at an outside line (in milliseconds)
"Retrieval of information from the current and the last call
"Do not disturb (suppressing the script call)

Requirements for the use of TAPI2FMP
The plugin only runs on Windows operating systems

You will also need
"FileMaker Pro (versions 5.0, 5.5, 6.0, 7.0, 8.0, 8.5)
"A phone with PC connection (serial or USB) and TAPI driver or
"A PBX with TAPI server software and related TAPI clients

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Dowload and print this article as PDF data sheet: Data Sheet TAO Solutions TAPI2FMP Plugin
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